Refund policy

Returns & Refunds

Bath and body products: final sale

For hygiene and safety reasons, all bath and body products are final sale. We do not accept returns or exchanges of these products for change of mind, including opened or unopened items. This does not affect your rights under applicable consumer protection laws or our assistance with damaged, defective, or incorrect orders.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact customerservice@mybodybath.com as soon as possible with your order number, a description of the issue, and photos or video where possible. We will review the issue and contact you about the appropriate resolution, which may include a replacement or refund. Do not send items back unless we provide return instructions.

Other eligible products

For products other than bath and body items, you have 30 days after receiving your item to request a return. Eligible items must be unused or unworn, with tags where applicable, in their original packaging, and accompanied by a receipt or proof of purchase.

To request a return, email customerservice@mybodybath.com. If accepted, we will provide a return shipping label and instructions, including the return address. Items sent back without prior approval will not be accepted.

Other exclusions

We do not accept change-of-mind returns of personalized or custom products, personal care or beauty products, hazardous materials, flammable liquids, sale items, or gift cards, except where required by law. Contact us if you are unsure whether an item is eligible.

Exchanges

For eligible products other than final-sale items, request a return first. After the return is accepted, you may place a separate order for the replacement item.

European Union orders

If your order is shipped into the European Union, applicable law may provide a 14-day right to cancel, subject to legal exceptions, including certain sealed hygiene products once unsealed. Nothing in this policy limits mandatory consumer rights.

Refunds

We will notify you whether your refund is approved after reviewing the issue or receiving and inspecting an authorized return, as applicable. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact customerservice@mybodybath.com.