Shipping policy

Shipping & Delivery Policy

Order processing

Orders fulfilled directly by Creation Essential's Natural Body are processed within 3–5 business days before shipping. Processing time is separate from carrier transit time and does not include weekends or holidays. If processing is delayed, we will contact you with an update.

Shipping options and costs

Available shipping options and charges are shown at checkout for your delivery address and order. Please review these before completing your purchase. Delivery dates are estimates, not guarantees.

Supplier-fulfilled products

Some products are fulfilled and shipped by third-party suppliers. Processing and delivery times for those items may differ from products we ship directly. Contact us if you need information about a specific item's shipping timeframe.

International orders

International shipping is available only to destinations supported at checkout. Free-shipping offers do not apply to international orders. Customs clearance may cause delays, and additional duties or taxes may apply. Unless included in your checkout total, these additional charges are your responsibility where applicable.

Delayed, damaged, or incorrect orders

If your order is delayed or arrives damaged, defective, or incorrect, contact customerservice@mybodybath.com with your order number and details of the issue. For damaged or incorrect items, include photos or video where possible so we can review the issue and assist you.

Returns and refunds

Bath and body products are final sale for change-of-mind returns. For eligibility, exceptions, and assistance with damaged, defective, or incorrect items, please review our Refund Policy. Nothing in our policies limits your rights under applicable law.

Questions

Contact customerservice@mybodybath.com with questions about shipping or delivery.